The knowledge to
move forward.
Plain-English guides to the complaint process, with links to the official sources.
Getting started
Your first complaint: what to say and what to keep
A practical starting point for raising a concern with your law firm.
Service & feesWhen can the Legal Ombudsman help?
Understand the process, eligibility and the time limits you need to check.
Serious concernsPoor service or misconduct? Know the difference.
Where the SRA fits in, and what reporting a concern can achieve.
Service & feesMake sense of an unexpected legal bill
Gather the right paperwork and understand your options for challenging fees.
Financial lossWhen a mistake may need specialist advice
Understand the distinction between a complaint and a potential legal claim.
Finding supportWhere to look for free legal help
Start with reliable resources and check what assistance is available.
These guides explain common routes in England and Wales. Rules and individual circumstances can affect your options. Check the linked official guidance before you act.