The Solicitors Regulation Authority regulates solicitors and firms within its remit in England and Wales. It deals with serious breaches of professional standards, rather than resolving ordinary customer-service complaints.
What a conduct concern can involve
Examples can include dishonesty, misuse of client money, discrimination or other serious professional misconduct. Explain the specific behaviour and provide relevant evidence. A disagreement or disappointing outcome does not, by itself, establish misconduct.
What the SRA does
The SRA assesses concerns against its regulatory role and enforcement approach. Reporting something does not guarantee an investigation or a particular outcome.
What the SRA does not do
It does not award compensation or resolve ordinary disputes about service and bills. Those issues should normally be raised with the firm first and may then be eligible for the Legal Ombudsman.
You may have more than one concern
Service and conduct problems can overlap. Keep the issues distinct, and check the relevant guidance for each route. If you have suffered a loss, independent legal advice may also be useful.
How to report
Use the current instructions and report form on the SRA’s website. Set out events clearly, identify the solicitor or firm, and attach the evidence requested. Do not send unrelated personal information.