A clearer way forward. Free guidance for England & Wales.

Your complaint.
Clearly put.

Put the facts in order and create a first draft you can review and download. Nothing is submitted to a firm or regulator.

Your entries stay in this page’s memory. They are not saved by this tool and will be lost when you reload or close it. Download your draft to keep a copy. Avoid adding unnecessary sensitive details.

Start with the facts

Use this for a first service or billing complaint to your firm. All fields are optional while you draft.

List the key events and dates. Keep facts separate from assumptions.
List documents here. This tool does not upload or attach files.
Your documentDraft only

Your words, taking shape.

Review and edit your notes before downloading.

Review the wording, add your contact details and remove placeholders before sending. This is an organising tool, not legal advice. It does not stop any deadline.