Why this case matters to us
Law Firm Complaints grew out of its founder’s experiences with Albright Kendrick Law Limited and Stuart Basson. The original website recorded those concerns publicly. This case now has a significant regulatory outcome: the firm has been closed by the Solicitors Regulation Authority.
Our part in the story
In his account published on 13 July 2025, our founder, Alex Palmer, described filing complaints with the SRA, reporting issues to the Legal Ombudsman and connecting with other affected clients to exchange information and support.
His follow-up on 4 September 2025 set out his own dealings with the firm, referring to written agreements, emails and letters. It described disputed referral payments, an agreement concerning a property matter, requests for invoices, unanswered correspondence and subject access requests.
These posts provide a contemporaneous account of the work behind the campaign. Alex regards the firm’s subsequent closure as a successful outcome of pursuing those concerns.
The underlying documents are described in the posts but are not reproduced or independently verified in this case study. The complaints and disputes below remain attributed to Alex’s account.
This describes the founder’s account of our contribution. The published SRA notice records the regulator’s decision and grounds; it does not identify our work as the cause of the intervention or establish how much it contributed.
The published regulatory outcome
The SRA decided to intervene on 26 June 2026 and published its decision on 30 June. Its register lists the firm as closed down and prohibited from providing legal services from 30 June 2026.
The stated grounds were suspicion of dishonesty connected with the firm’s business by employee Mr Noel Stuart Basson, and the firm’s failure to comply with its licence terms.
The reference to Mr Basson is a stated basis for intervention involving suspected dishonesty. It should not be presented as a criminal conviction or a finding that every allegation on the original website was proved.
Read the full SRA decision and current register entry.
The record, in sequence
- May–June 2024 · Correspondence and information requests
In Part 2, Alex records requests and reminders dated 8, 20 and 29 May, followed by a response on 10 June. He also records subject access requests on 27 and 28 June. These dates come from his published account.
- 13 July 2025 · Part 1 published
Alex described concerns arising from a client’s matter, the personal impact, and complaints he said he had made to the SRA and Legal Ombudsman.
- 4 September 2025 · Part 2 published
The follow-up focused on Alex’s own dealings with the firm and the agreements and correspondence he relied on.
- 26 June 2026 · Intervention decision
The regulator decided to intervene into the firm.
- 30 June 2026 · Decision published
The closure was recorded publicly. The SRA appointed Sean Joyce of Stephensons Solicitors LLP as intervening agent.
Read the background
- Part 1 · 13 July 2025: the client matter, its impact and steps taken
- Part 2 · 4 September 2025: personal dealings, agreements and correspondence
The founder’s original account of Albright Kendrick and Stuart Basson remains available. It contains historical information and personal allegations; references there to the firm’s authorised status predate the closure.
What to take from this case
Keep a clear record, distinguish evidence from assumptions and direct concerns to the relevant organisation. Each case is different: this outcome does not promise closure, compensation or any particular result for another complaint.
Understand how to report serious conduct concerns, or organise your own complaint.